Frequently Asked Questions
How can I use my card?
You can make purchases at stores, over the phone, and online. You may also withdraw cash at ATMs, pay bills, and other necessities. Go to the Online Account Center/mobile app to use a variety of features such as bank transfer,1 or Payback RewardsSM.2 See the Card Agreement for fee information.
1 Availability and fees for bank transfers are determined by the transferor’s bank and may be charged to the transferor’s bank account by the service provider or originating bank. No cost for online or mobile Account-to-Account transfers between Netspend Cardholders; a $4.95 fee applies to each such transfer conducted through a Netspend Customer Service agent.
2 Netspend Payback Rewards is an optional program. You may opt-out at any time by visiting the Payback Rewards page in your Online Account Center. Reward offers are based on individual shopping habits. Cash back rewards are credited to your Card Account and are not available in the form of a check or other direct payment method. See the program FAQs and Terms and Conditions in your Online Account Center for additional details about how and when you get rewarded. Program sponsor: Netspend Corporation. Pathward, N.A., The Bancorp Bank, N.A., Republic Bank & Trust Company, Members FDIC, Visa and Mastercard are not affiliated in any way with this program and do not endorse or sponsor this program.